Live is the start, not the finish.
Real calls are messier than any script. Every week the agent handles calls nobody predicted, and each one is material for the next round of logic.
Every week
Read the calls
We review transcripts with you: what it handled, what it escalated, what it should have done differently.
As they appear
Build the logic
New questions become new branches. Wrong turns become guardrails. The agent gets deeper where your callers actually go.
Before it ships
Re-test
Every change is run against the whole scenario library, so a fix in one flow can't quietly break another.
Depth
How long it takes depends on your calls, not on us. A booking line is solid quickly. Multi-part questions, unusual requests and upset callers take more rounds. That depth gets built from real transcripts, not guesses.